Meet Our Expert Team
Caity Rolfe
The Boss Lady
While others may shy away from a challenge, Caity believes working hard for something we love is called passion, so it is no surprise that her work ethic is unparalleled.
She started working at the age of 14, before beginning undertaking school-based apprenticeships as early as year 9. These contributed to her graduating year 12 with eight qualifications and completing two apprenticeships in business. Following college, Caity continued establishing her business expertise in the accounting sector, before joining the real estate industry with one of Canberra’s leading brands in 2017.
When any opportunity presents itself, Caity enrols into additional courses and attends webinars / conferences / events to further develop her skillset and expand her network. In Caity’s career, she has received several promotions and completed numerous certificates while gaining a wide range of knowledge and an impeccable eye for detail. These have equipped her with an extensive range of skills in areas such as HR and people management, operations and business planning, finance and compliance, I.T and administration, marketing and social media.
As a proactive manager who leads by example and welcomes feedback, Caity is well-versed in all business functions and systems, and demonstrates what needs to be done to ensure efficiency. Caity has countless hours for her clients and team, often pre-empting possible hurdles, and enjoying nothing more than watching them learn and grow, exceeding their goals and celebrating their successes. Being recognised for her achievements, Caity was announced as a finalist for Real Estate Business’ ‘Operations Manager of the Year’ out of 664 submissions in 2024. She was also named runner up with the Real Estate Industry of ACT for ‘Operational Leadership Person of the Year’ in 2023, which is a testament to her drive, dedication and commitment.
Coco ‘Huff N’ Puff’ Rolfe
Business Pawfessional aka The Real Boss
Coco possesses significant expertise in overseeing tasks, giving instructions, and ensuring a positive client experience with her cheerful and approachable demeanour.
Jayme-Lee Watson
Business Professional
With over 15 years’ experience in a range of administrative roles, Jayme has obtained quite a unique skillset.
She started working in her family’s food van business at a young age and learning business concepts has paved her pathway of learning. Graduating year 12 in 2008 she went on to Start a traineeship completing a double diploma in business and management while working a variety of roles in the automotive industry. In 2016 she went into a NFP role and was the administration lead in successfully implementing a family-based support program in the ACT and worked with them until 2022 where she decided to expand her career knowledge into scribing and recruitment.
Jayme is willing to learn and has undertaken a wide variety of courses and webinars to stay up to date. She is not afraid to ask questions, research or problem solve to gain further knowledge and further develop her skills in administration, recruitment, customer service, policy and procedures, operations and business planning, Work health and safety.
Jaymes has been recognised and commended by her previous employers for her Administration abilities, organisation, time management, team support, customer service and work ethic.
· Administration – Superb logistical and administrative ability, savvy with a variety of computer programs, Adept at managing multiple simultaneous projects, Capable of managing appointments, records, template creation, minute taking, policy and procedures, as well as attending to product/part orders.
· Remote Scribing and Recruitment – Recognised as an experienced and organised scribe. Being on interview panels, note taking, preparing and writing individual and comparative analysis reports, assisting government selection panels with deliberation, undertaking reference checks, and providing feedback to applicants all in a timely manner.
· Support Work – Recognised as a team all-rounder. Steps into role challenges to support the team, including reports, invoicing, case management, management support, client files, and assessments.
· Customer Service – Consistently recognised for superb customer service ability. Top performer for customer satisfaction, dedicated to exceeding client demands. Talented and polished at customer and client interaction, able to identify and then address clients’ needs and concerns.
· Work Ethic – Dedicated worker with a passion for success. Motivated and driven in the completion of all tasks. Detail-oriented, works well both independently and as part of a team. Superb multi-tasking, organisational, and time management ability. Consistently recognised for enthusiasm and positive work ethic in previous positions.